shipping & returns policy
We are currently shipping only to Cyprus.
Shipping within Cyprus is 4 EUR to the delivery address you have indicated in Cyprus (EU) and 2 EUR for pick up from your local Kronos Express. For items labelled as PRE-ORDER please allow 20-25 business days for delivery.
For shipping of furniture please contact us directly by email
Local Returns and Refunds Policy
If you are not entirely satisfied with your purchase, we are here to help.
Orders past 14 days will not be accepted.
1. Email us at firstname.lastname@example.org stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
2. Once your email is received and your return request is approved, we will send you an email informing you on how to return the products.
3. Free Returns: There is no return fee involved. Instructions on returns will be provided in the email.
We will refund the amount for the items returned less the original shipping fee charged.
Once your return is received, it will be processed within 5-10 business days. Refunds will be credited to your original payment method unless it is a gift return. Please see below for Gift Return.
If you would like to exchange your product for an alternative please follow the Refund Instructions outlined above. We will process your refund and you can complete a new order online for your new items.
If you are returning an item you received as a gift, please follow the same procedure and send us an email at email@example.com and we will advise you how to return the gift product. When the gift product is returned, we will send you a gift voucher of the same value to be used for other products on our website. Please note that gift returns cannot be exchanged for money but only for other products on our website
Unfortunately, we do not accept returns on the following items:
Furniture and other heavy items; unless faulty
If you received a damaged or defective product, please notify us immediately for assistance using the contact details below.
If you have any questions please contact us by email at firstname.lastname@example.org or give us a call at +35799-765658